IT Tech Support CT – What to Ask before Hiring a Company Today

By: awebn45
March 22, 2013 at 11:24 am

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While there are many Connecticut companies interested in IT Tech Support CT, many do not know exactly what they are looking for and what questions to ask of their potential IT Support Services company. Instead, some struggle to make a decision as to how to best move forward and get the IT Tech Support that best fits their business. Despite the fact that this is common, it is good to know that by asking the right questions of your potential technical support company a final decision should be made sooner rather than later.

Getting the right IT support CT is crucial to company development, company growth and overall profitability. There are organizations that realize the importance of getting this kind of help to free up company resources and reassign employees to business critical and more profitable tasks.

Here are five questions to ask an IT Tech Support company before making a final decision with which to contract with:

1. How long has the company been in business supporting Connecticut companies? While there is nothing wrong with giving a new tech support provider a chance, the fact of the matter is that those who have been around for a long time have much more to offer with a deeper bench of skill-sets.

2. What is the cost associated with the support service? This is the number one question on the mind of many business owners and managers, as they don’t want to overspend for services they do not need. They realize that getting a good deal on price and service is extremely important but secondary to quality support and guidance.

3. What is the process for getting started or as we call it: on-boarding? While some people are truly interested in hiring an IT support company right away, others are not quite sure that this is something they are going to do just yet. Those who are ready to move should gather more information on the process of getting started.

4. Is your new IT Support Provider ready to support you outside of traditional business hours? For some businesses with business critical operations, this is very important. For others, it is not a make or break detail. However, it is good to know that 24/7 IT support is available just in case something goes wrong with the information technology infrastructure.

5. Can pricing change in the future? Nobody wants to get hit with unexpected service fees. This is an important detail to address upfront, ensuring that there are no surprises down the road.

A representative for had this to say:

“There are a lot of questions that people should ask before they hire a tech support company in CT. It is important that both parties are on the same page and understand each others responsibilities, as this will help avoid wasted time and frustration in the future.”

For many business managers, a lack of understanding of the services offered is the main reason why they never consider hiring an outsourced tech support company.

“By asking questions, it is easy for anybody to understand nuances of outsourced IT Support,” said the same rep for “We encourage people to ask as many questions as they can come up with, as it makes working together better for everybody involved.”

There are many IT tech support companies in CT, but not all of them offer the same level of service and expertise. Not to mention the fact that some are more expensive than others. It is important to ask questions to ensure that the right decision is made.

For more information or advice, visit online.

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